Customer Care

Metroland Business Machines proudly presents the premier service department in the Capital Region. Factory trained and certified by our manufacturers, our service technicians possess specialized knowledge in their fields. Technicians are equipped with smartphones and are dispatched live from our office in Albany, NY. Our Service Department strives to prevent downtime and preserve business hours.



Our Clients Speak for Us

We have been working with Metroland Business Machines for 15 years and their service is wonderful! We have never waited more than four hours for service unless a part needs to be ordered. The technicians go out of their way to assist us – even stopping on their way into work or on their way home to fix any problems we have, including running over with toners when we were caught short. Dan and Ed Neary are great when it comes to pricing, knowing the latest equipment, knowing how we operate and what will work best for us. And they are generous corporate citizens who support the nonprofit community. Living Resources is grateful for Metroland’s participation in our fund raising events and for donating use of office equipment to meet our needs off-site. Every day they help us to succeed at meeting our mission; a partnership that truly benefits the entire community.

Bonnie A. Unser
Public Affairs & Development Officer, Living Resources Corporation

 

As a customer of Metroland Business Machines, Inc. for 18 years, NYSID has been delighted with prompt, efficient and expert services in satisfying our ongoing equipment needs. Congratulations, Metroland, on 40 years of excellent service delivery, and we look forward to many more years of this high quality partnership.

Jennifer M. Lawrence
Manager, Corporate Communications

Trinity Alliance of the Capital Region has been a customer of Metroland Business Machines since 1996. We are extremely satisfied with the level of excellent service of our office equipment, which is housed in several of our facilities. In April 2015, we took our relationship with Metroland to a whole new level when we were seeking a mail machine at Trinity Headquarters, which now allows our staff to utilize on-site mail processing of promotional material, newsletters and general correspondence to our supporters, without having to wait in long lines at the post office. It seems like an easy addition to any organization…but it was a big step in streamlining administrative services at Trinity. Metroland not only provides a quality customer experience, by making each client feel valued with each interaction, but they have also taken the initiative to learn more about Trinity Alliance and what we do by developing that client relationship into a greater support of our overall mission and vision. Metroland is a company who truly cares.

Kat Brown
Director of Development and Marketing, Trinity Alliance of the Capital Region, Inc.

We have been working with Metroland since 2004. Our mailroom operations at that time were adequate at best. The Metroland team helped us redesign and modernize our mailroom operations. Our goal has been to increase our in-house mailing and decrease the amount of mailings we have to out-source.  Based on the advice and equipment provided by Metroland we have achieved that goal and more! We have since upgraded our equipment twice with Metroland and not once were we sold equipment that would not help us along our path. Along the way the service that has been provided is first class!

Kevin Cook
Director of Member Services

We have been working with Metroland Business Machines since August of 2014! We have had very few issues with our mail equipment other than the normal wear and tear. The service technician is always quick to respond and has always been able to resolve the issues quickly. Larry and Eric have been a blessing and a fountain of information with postal updates and with helping us come up with solutions that fit our need! Thanks Metroland for making me look good!

Michael Vincent
Office Manager, New York Credit Union Association

Call us directly at 452-2600 or fill out the form below:

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